Mediralis pty. ltd. is based in QLD Australia, and we ship to Australian addresses and a range of international destinations.


Shipping to Australian addresses is included in the purchase price of all items. Items will be shipped as standard parcels or letters with Australia Post or other nominated carrier. Express Post is available for a nominal fee. Contact us if your parcel is urgent.


Orders will generally be dispatched within 1 month of order placement, but may take up to 60 working days. Customers will receive email notification of order progression. If for any reason we are unable to process an order within 60 working days we will contact the customer for instructions and we will either:

- Cancel the order and refund any monies paid, or

- Proceed with the order on an extended time frame, or

- Substitute the product with acceptable alternative

Customers can not cancel any order at any time. But please contact us immediately if you wish to cancel or vary an order that has been placed through the Mediralis pty. ltd. Website to discuss the options.

Please allow up to 60 days for delivery to Australia and NZ after shipping.

If the product is not received within Australia or NZ after 60 days please contact us and we will either: - Follow up on the status of the order with our carrier, and agree on alternate delivery date, or

- Cancel the order and refund any monies paid, or

- Resupply the order

Returns Policy

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If there is an unlikely issue with quality, please contact us with photos and a detailed description of the non-conformance. We might ask for you to either return the product or destroy it depending on the individual circumstances.

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank to process our refund request (normally overnight).

If you need to return a defective item, contact us to organize return.

Our address for returns is:

11 Casuarina Street

Bridgeman Downs

QLD 4035



Contact us

Level 36, Riparian Plaza, 71 Eagle Street, Brisbane city, QLD 4000
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